Complaint Investigation Report
107203215-5-5-2022-24-AS-MHON-CF2RYK-20220603132628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2022 and conducted by Evaluator Mai Yang
COMPLAINT CONTROL NUMBER: 24-AS-20220415124148
Facility staff verbally abuses resident(s) while in care.
On 05/05/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver finding on the above allegation. LPA introduced self, stated the purpose of the visit, and met with Assistant Administrator Aurora Rigon.
During the course of the investigation, the Department conducted interviews with staff and residents. Residents were not verbally abuse by facility staff while in care.
Based on interviews which were conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to Assistant Administrator.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction