Complaint Investigation Report

107208813-12-18-2025-24-AS-SPIY-DQ5TK4-20260108134719

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/05/2025 and conducted by Evaluator Martin Vega

COMPLAINT CONTROL NUMBER: 24-AS-20251105162206

MRS SCOTT'S WHERE HEART IS HOMES-CARMEL BY THE SEA

Licensee does not ensure staff has a background clearance to provide care to residents

Licensing Program Analyst (LPA) M Vega conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegations. LPA met with Administrator - Phoeun Marez.

During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegations: Licensee does not ensure staff has a background clearance to provide care to residents is found to be UNFOUNDED.

Staff per both visits were documents on staff roster. Interviews do not reveal any other names of workers working in the facility there are not associated to facility. Based on the investigation it has been determined the allegations are UNFOUNDED, meaning that the allegations were false, could not have happened or are without a reasonable basis. The complaint has therefore been dismissed.

An exit interview was conducted and a copy of the report provided to Administrator - Phoeun Marez.