Complaint Investigation Report

107208775-7-19-2024-24-AS-BCHN-D7JW3C-20240726165541

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/20/2024 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20240620104043

Staff did not provide a comfortable temperature for resident

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility to investigate a complaint on the allegations above. LPA met with facility Administrator Carmen Muros, and explained the purpose of today's visit.

Regarding the allegation Staff did not provide a comfortable temperature for resident. LPA Hurt observed Resident 1's room to measure 81 degrees (within regulation.) LPA Hurt interviewed Resident 1 who clearly stated he is not hot inside the room. Based on observation, and interviews conducted during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Adminstrator Carmen Muros, and a copy of this report provided.