Complaint Investigation Report

107202659-2-24-2025-24-AS-SPIY-DEAR22-20250227113735

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/12/2024 and conducted by Evaluator Daiquiri Boyd

COMPLAINT CONTROL NUMBER: 24-AS-20241212111722

Staff are not addressing a resident's behavior

Licensing Program Analyst (LPA) Daiquiri Boyd conducted the complaint investigation visit to the facility and met with Care Coordinator Luijean De Castro. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff hit resident, staff confines resident to bedroom, and staff are not addressing a resdient's behavior. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.