Complaint Investigation Report

107208889-12-2-2025-24-AS-SMOA-DQTPLJ-20260130102449

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/05/2025 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20250805122608

Staff do not allow resident access to personal belongings

On 12/02/25, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct subsequent investigation and deliver complaint findings on the above allegations. LPA introduced self, stated the purpose of the visit and met with Assistant Administrator Lisa Pua.

During the course of the investigation, facility was toured, interviews were conducted, and records were reviewed. R1’s belongs were not observed at the facility. R1 have taken R1’s personal belongings after R1 relocated from the facility. Based on observation and interviews conducted, the preponderance evidence has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. Exit interview was conducted. A copy of this report was provided to Assistant Administrator, whose signature on this form confirms receipt of this report.