Complaint Investigation Report

Facility does not have sufficient food available for their anytime menu.

Interview with residents revealed that they are able to order from the "Always Available Menu". Interview with staff indicated that sometimes food distributors would be out of stock on certain food items on that menu. LPA observed facility have sufficient perishable and nonperishable items available.

Staff does not treat residents with dignity.

Interview with residents and staff revealed that staff treat residents well and are friendly to residents. Residents stated they have not witness staff mistreat residents.

Staff would retaliate against residents who complaint of facility services.

Interview with residents revealed that staff did not retaliate against residents. Interview with staff indicated they have not witness staff retaliate against residents and would treat residents the same.

Facility is not providing nutritional food resulting in resident loosing weight.

Interview with staff indicated the facility provides nutritional foods to residents and was not aware any residents loose weight due to poor nutrition. There was a lack of information provided regarding the resident who loose weight due to not provided enough nutritional foods.

Interview with staff indicated the facility has sufficient staffing which includes 2-3 staff for morning and afternoon shift, and 2 staff for night shift. Interview with residents revealed that majority of residents felt the facility had enough staff.

Resident is paying for services that's not being provided.

R1's care plan indicated that R1 needed standby assist with bathing, partial assist with transfers, escort R1 to meals/activities, and special diet which was a level 4 care. However, R1's detail ledger revealed that R1 was charged for level 2 care which did not include most of the services in R1's care plan.