Complaint Investigation Report

It was alleged that Staff did not provide a safe and comfortable environment

Based on observations, LPA observed the facility to be safe and comfortable for residents. Based on interviews with residents (R1, R2 and R3) residents felt that they were safe and comfortable, residents stated they have had no issues with staff and that staff are very nice. Based on interviews with staff (S1) residents have not expressed feeling unsafe or uncomfortable. S1 stated that they have not observed a resident being treated unwell and that staff ensure to take care of the residents.

Based on LPA observations, interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.