Complaint Investigation Report

In regards to the eviction allegation, C1 states that C1 had a conversation with Staff 3 (S3) regarding C1's failure to attend the day program regularly. However, C1 states eviction was not part of the conversation. S3 states that C1 was advised to make sure to go to the day program regularly as it will help C1 grow more. Both S1 and S3 denied yelling or threatening C1 with eviction.

In regards to the allegation that staff prevented C1 from making phone calls, Staff 1 (S1) states that C1 used to call the Crisis team a lot at different times. This information was confirmed by C1 with LPA. However, C1 and staff informed LPA that C1's mom advised the facility and C1 that the program is currently on hold.

During the visit, LPA observed C1 communicating with all staff including S3. C1 appeared happy and comfortable.

Based on interviews conducted and LPA observations, the above allegations are unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.