Senior Care Records.

Complaint Investigation Report

Hartnell Home Care, Union City06/06/2024Licence 015600386

Census3
Date signed06/06/2024 11:37:51 AM
The inspector’s account

Allegation: Staff do not follow reporting requirements: Substantiated

Based on interview conducted S1 and S2 indicated that some reports are no being reported to CCLD, due to S2 assuming that the Individual staff are doing the reporting. According to S1 times that incident happened but the staff that are put in charge did not report, and AD is assuming that the report had been made.

Based on LPA interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22. Deficiencies are being cited on the attached LIC 9099D.

LPA discuss plan of correction to AD, and AD agree to the finding of the allegation over the phone.

Exit interview was conducted with facility manager. A report and appeal rights was provided via email.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction