Complaint Investigation Report

Allegation: Staff Member made residents of the facility shoplift.

The Department found that other staff reported to local police that residents were being forced to shoplift for S1. R1 confirmed S1 would make her, along with other residents shoplift. While on a shopping trip, R1 stated S1 made residents hide food on their person. R1 stated residents would steal for S1 because they did not want to get hit by S1. Based on IB investigator’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) was found to be substantiated.

Allegation: Staff Member hit residents while working in the care home.

S1 was witnessed by S2, S3 and R1 hitting residents while in care. S1 would hit the resident over the head with his hands. Staff disclosed abuse to Union City PD. Statements provided by staff and residents were consistent with reports made to Union City PD. Based on IB investigator’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) was found to be substantiated.

Allegation: Staff failed to report as required

Incidents of S1’s physical abuse of residents and shoplifting were not reported to CCLD as required. The preponderance of evidence standard has been met. Therefore, the above allegation was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC 9099-D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted, appeal rights and a copy of report provided to Administrator via e-mail.