Complaint Investigation Report

Allegation: Staff does not safeguard the resident's cash resources- Unsubstantiated

During the course of the investigation, it was alleged that staff failed to safeguard the residents’ cash resources. Interviews were conducted with the residents, staff, and Resident 1 (R1) social worker (SW). Facility records were reviewed, including the resident’s cash ledger, receipts, and policies regarding resident finances.The review showed that the residents’ funds were not being maintained by the facility. Interviews from resident 1 (R1), resident 2 (R2), resident 3 (R3), resident 4 (R4), resident 5 (R5), and resident 6 (R6) did not corroborate the allegation, and no evidence was found to indicate misuse, loss, or being handled by facility staff.

Based on the information obtained, the allegation that staff do not safeguard the resident’s cash resources is unsubstantiated.

Exit interview conducted and a copy of this is provided.