Complaint Investigation Report

Allegation: Staff does not allow resident to make choices concerning daily life

Based on residents and staff interview. Residents stated that staff let them make their own choices and if staff thinks that those choices is not safe or good decision then staff will let the residents know. Based on staff interview, they claimed that residents can make their choices, but it is their responsibility also to let the residents know what is good and bad for them, the staff claimed they just educate the residents but not interrupt with residents’ choices.

Allegation: Staff neglected resident resulting to decline in condition

Based on residents’ interview, and staff interview. The staff checks the residents at least 2-3X per shift and some residents needs higher level care then staff checks on those residents more often than others. Residents who were interviewed stated that staff checks on them all the time.

LPA observed that residents appeared to be clean, no odor observed and comfortable living at the facility.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.