Complaint Investigation Report

Allegation: Staff speak inappropriately to resident in care: Unsubstantiated

LPA interviewed 4 out of 6 residents all stated that staff are nice and treat them with respect. When interviewed 4 residents they stated that they have not heard nor witness any staffs yelled or disrespect any residents. LPA interviewed R4 family member that comes daily if R4 family member have heard or witness any staff yelled/speak rudely to any residents R4 family member stated “no, all staff here are nice”. LPA interviewed 3 staff all stated that they do not yell at any residents nor witness any of the staff yelled or being disrespectful to any of the residents.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided via email.