Complaint Investigation Report

LPA conducted interview with staff, based on the interview, clients are encouraged to exercise like walking outside the facility or at the park during the daytime. There are three clients are currently attending day program and facility staff are currently working on two other clients to arrange schedule to attend day program. Based on staff interview, one client (C1), prefers to stay in his room, however the staff encouraged him to go out for a walk or to stay in the living room for couple of times in a day.

Allegation: Staff do not assist resident going to the bathroom.

During the course of investigation, LPA conducted observation, staff interview and client’s interview. LPA observed that staff were assisting client (C5) going to the bathroom at least 2x during LPA’s visit. Staff stated that three clients need assistance in the bathroom. Staff stated that they assist C1 going to the bathroom at least 5-6x during morning and afternoon shift and night shift staff assist client (C1) to use the bathroom at least 4x-5x during their shift.

Allegation: Staff are rough with the resident.

Based on staff and client interview, staff are not aware of any staff handling clients in roughly manner. Staff stated that they have not witnessed or heard any staff acting inappropriate behavior towards clients in care. Clients denied witnessing or hearing any staff handling clients in rough manner. Clients stated that the feel safe living at the facility.

During the visit LPA observed that clients are comfortable, well dressed and staff are attending to each client in care.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conduct and a copy of this report provided to staff (S4).