Complaint Investigation Report

Interviews conducted during the investigation revealed that the R1 attempted to return to the facility after being discharged from medical care; however, facility staff informed the resident and/or responsible parties that the resident could not return due to the R1's behavioral condition. Interviews with Administrator Assistance confirmed that the resident was not permitted re-entry at that time.

Documentation reviewed by LPA did not indicate that the facility had completed the required eviction procedures or provided appropriate written notice in accordance with applicable regulations prior to refusing the resident’s return. Additionally, records reviewed did not support that the resident’s admission agreement had been lawfully terminated before the refusal of re-entry.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met; therefore, the allegation that staff refused the resident re-entry to the facility is Substantiated.

An exit interview is conducted, and a copy of the report with appeal rights is provided.