Complaint Investigation Report

LPA further observed the ceiling on the hallway on the third floor with sign of water damage and sink faucet in another resident's apartment on the second floor leaking.

Allegation: Resident's bathroom does not have a grab bar installed.

LPA observed one of the residents' apartments on the first floor without grab bar on the shower room.

Allegation: Facility not maintained at a comfortable temperature.

LPA interviewed 2 staff who both indicated that residents complained of the temperature in the dining area. Copy of quotation dated March 2, 2022 confirmed staff's statements that residents were complaining about the temperature. Lisa Lostica indicated that the contract for the job is still yet to be obtained. Resident (R2) interviewed stated the heater in his apartment not working. Review of Maintenance Log revealed heaters on other 3 apartments not working.

Based on interviews and inspection conducted and records reviewed, the preponderance of evidence standard has been met, therefore the allegations are found to be substantiated. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC9099 D. Failure to submit proof of corrections by plan of correction due date and any repeat violations within 12 month period may result in civil penalty.

Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided to Lisa Lostica at the conclusion of exit interview.