Complaint Investigation Report

Interview with witnesses revealed that there's not enough staff at the facility. Interview with staff revealed that facility is short staff at times. Interview with residents revealed staff during NOC shift takes longer time or not at all when responding to pendent call.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegations is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted. A copy of this report and appeal rights provided.