Complaint Investigation Report

Allegation: Staff are physically abusing resident in care.

Based on the investigation, inter views with staff revealed that they have not witnessed or heard about any staff members physically or emotionally abusing any residents in care. Interviews with residents reveal that they have not experienced any staff members physically or emotionally harming them or others at the facility.

Allegation: Staff are emotionally abusing resident in care.

Based on interviews with residents, it was revealed that they have not experienced any staff members emotionally abusing them or witnessed any staff members emotionally abusing any residents. Interviews with staff revealed that they have not witnessed or heard about any staff members emotionally abusing residents in care.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED .

No deficiencies are being cited on this date.

Exit interview conducted with Dolly Rizvi and a copy of this report provided.