Complaint Investigation Report

RP reported that the facility does not have sufficient planned activities. Record review revealed that the facility staff has completed required training's and in-service training, there was also a calendar showing upcoming training's. Interview with S2 also revealed that staff are completing training's yearly. Therefore, this allegation is UNSUBSTANTIATED.

RP reported that the staff are not qualified. Record review revealed that staff have been adequately trained and interview with S2 revealed that staff has training's and in-service training's throughout the year. Therefore, this allegation is UNSUBSTANTIATED

Staff are not ensuring that the residents don't run out of medications.

RP stated that staff are not ensuring that the residents don’t run out of medication. Record review of C1 medication administration record (MAR) reveals that C1 refused medications on several occasions. S6 stated that the facility has not been without client medications and C1 often refused to take medication. Therefore, this allegation is UNSUBSTANTIATED