Complaint Investigation Report

Allegation: Facility does not provide a safe environment for clients – Unsubstantiated

The Department has investigated this allegation and per records review and interviews, S2 stated that staff found that participants were attempting to hide substances in the shrubbery outside of the library door, and immediately placed an alarm on it so that it may be monitored. S2 also stated that increased checks of the participants were made when they returned to the facility from the community. S2 stated that the issue was quickly brought under control. S3 stated the same thing as S2. One Participant (R6) and two family members (W1 and W2) at the subject time period were contacted by phone, they stated that they had no issue and felt facility was safe.

Allegation: Facility lacks sufficient staffing to meet client’s needs – Unsubstantiated

The Department has investigated this allegation and per interviews could not establish what services may not have been met. Multiple attempts were made to speak to RP to obtain specific information but Department received no response. R6, W1 and W2 stated that they received services they required. Current participants stating that they are receiving the services they require.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to provide the alleged violation did occur, therefore the allegations are unsubstantiated.

No deficiencies cited. Exit interview conducted and a copy of this report provided to administrator.