Complaint Investigation Report

Allegation: Staff handled resident in a rough manner.

During investigation, LPAs interviewed Administrator(ADM) and staff: S1, S2, S3, and S4, and attempted to interview residents R1, R2 and R3. LPAs reviewed P&I and observed that all transactions are made through the facility provided credit card and no cash is involved. ADM stated that they use a facility provided credit card for all outings. During staff interviews, 4 out of 4 staff stated that they did not witness any staff mishandling the residents in a rough manner.

Based on interviews conducted, the above allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and a copy of this report provided.