Complaint Investigation Report

Based on interviews conducted with Staff 1 (S1), S1 received a call from the day program staff who picked up C1 saying that C1 was transported back to the facility early due to C1 refusing to get off the van when at the day program parking lot. And that the staff need assistance with C1 because C1 refused to get off the van. S1 went to the van to take C1 back to the facility but C1 attempted to hit S1. S1 then called S2 to assist. S2 came and assisted C1 get off the van and went back to the facility without any problem. S1 states C1 gets along with S2. S1 denied observing or knowing any staff hurting, harming or mistreating any client. S1 states police officers arrived at the facility to check on C1 and left.

S2 states that S1 called to assist with C1 because C1 was transported back to the facility. S2 states S2 went to the van, moved C1’s feet together, put one arm on C1’s shoulder and the other arm on C1’s underarm and told C1 to stand up. S2 states C1 stood up and walked back to the facility. S2 denied hurting, harming or mistreating any client. S2 states that S2 has been C1’s primary caregiver for 5 years and that they get along.

While at the facility, LPA checked on C1's back of neck and did not observe any bruise or mark.

On 5/16/2024, LPA interviewed S3 who denied knowing or witnessing any staff mistreat, harm or hurt any client.

All staff interviewed denied knowing or observing any staff harming, hurting or mistreating any client.

Based on interviews conducted, the above allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.