Complaint Investigation Report

Allegation: Staff is violating resident's personal rights

Interview with the reporting party (RP) revealed that R1 has never requested only a women staff to help them with their ADLS (activities of daily living) but they are concerned that R1 only prefers certain staff members. RP stated that it depends on R1's mood on how they react to certain staff members. W1 stated that R1 has expressive behaviors towards different staff but has no issue with the specific gender of staff to help them. W2 stated that R1 has never talked to them about wanting only a women staff. Interview with S1 and S2 revealed that R1 has never requested or asked for a specific gender to help them but R1 has behaviors towards different staff members depending on their mood. LPA reviewed R1's IPP and LIC602 and there were no indications or orders that stated that R1 needs to only be helped by a specific gender.

Based on interviews and record review during visit, the allegation that staff at the facility are not monitoring resident's blood pressure was found to be unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit Interview conducted with Precious and copy of this report provided.