Complaint Investigation Report

019200521-9-7-2022-15-AS-KHOS-CKAN49-20221017100735

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/30/2022 and conducted by Evaluator Kelly Nguyen

COMPLAINT CONTROL NUMBER: 15-AS-20220830110619

Staff are interfering with a resident's medical record while in care

On 9/07/2022 at 11:40AM Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct initial 10-day complaint investigation for the above allegations. LPA met with Assisted Living Administrator, Patrick Mcelroy, and explained the purpose of the visit.

It was alleged that staff are interfering with a resident's medical record while in care. LPA review resident file; interview Administrator. It was found that the resident is not in assisted living nor memory care, and staff did not interfere with resident’s medical record. Therefore, the allegation is Unfounded.

Per records review and interviews, the Department has investigated this complaint and has determined it to be Unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted, and a copy of this report was provided.