Complaint Investigation Report

Facility not allowing resident to receive phone calls.

Interview with staff and residents revealed that residents are receiving phone calls. After reviewing phone logs, LPAs observed resident (R1) was receiving phone calls.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.