Complaint Investigation Report

Facility staff did not attend to residents in a timely manner after falling.

After reviewing a sample of resident's pull cord records, LPA observed staff response time to pull cords is less than 16 minutes. Interview with staff indicated there hasn't been an incident where pull cord response time is an hour or more.

Facility staff leave residents in urine and feces for extended periods of time.

Interview with staff revealed that resident's diaper checks are 2-3 hours and some residents are checked more frequent. Staff stated there hasn't been an incident where resident is left in soiled diaper for an extended periods of time.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.