Complaint Investigation Report

014700109-4-9-2025-47-HC-WSCT-DFXTUG-20250421150219

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/14/2024 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20241114144709

HCO did not ensure T.B. requirements were met for HCA prior to caring for clients.

HCO did not ensure HCAs have required entry-level training prior to caring for clients.

On 4/1/2025, Enforcement Analyst (EA) Ruben Perez arrived at the business address for Aging In Place Home Care. EA Perez introduced himself and was greeted by Fortune Hughes. EA explained that he was there to investigate the above complaint allegation(s). EA Perez interviewed Fortune regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. EA Perez also reviewed personnel files and payroll to ensure licensing requirements were met. Licensee admitted to working family members of clients without state requirements because she thought they were exempt from those requirements. EA Perez was able to confirm an employee associated to the HCO provided services prior to having a TB test and entry level training.

Based on the EA’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.