Complaint Investigation Report

Allegation:Staff hits resident causing injury

Staff and residents both stated that they have never witnessed staff hitting a resident. Majority of the staff at the facility have worked there for over 5 years and all of them stated that during that time they have never seen any staff hit the residents. Residents all stated that the staff treat them with respect, and they have never been hit by the staff or witnessed any other residents being hit by staff.

Staff and residents both stated that they have never witnessed staff tassing a resident. The residents stated that they have never seen taser guns at the facility. S1 denies that he owns a taser gun.

Allegation: Staff is verbally abusive to resident:

Staff and residents both stated that they have never witnessed staff yelling at a resident. The residents all stated that they enjoy l iving at the facility and that the staff are very kind and caring . Staff were all aware of the residents residents rights and need to treat them with dignity and respect. R3 also stated that the staff are "wonderful" and treat him "really well."

Allegation: Staff did not provide resident additional servings of food:

Staff and residents both stated that snacks are available during the day and at meal time if they request a second helping, staff would provide it. Residents all stated that they enjoy the food facility provides them and they never get hungry from the lack of food/snacks. R1 and R3 both mentioned that the food is "all good".

This agency has investigated the complaint regarding above allegations. We have found that the complaint was unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.