Complaint Investigation Report, 04/18/2023 — ST. Paul's Towers, Oakland CA

Complaint Investigation Report

ST. Paul's Towers, Oakland04/18/2023Licence 011400627

Date signed04/21/2023 09:05:21 AM

The inspector’s account

011400627-4-21-2023-15-AS-KHOS-CRFKWD-20230502081546

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/07/2023 and conducted by Evaluator Jennifer Walden

COMPLAINT CONTROL NUMBER: 15-AS-20230407090005

AGPA, Walden confirmed that the original refund check was issued within 14 days of re-occupancy of the unit through provider’s bank; however, it was never received by complainant. Provider reissued the check and sent it overnight. AGPA confirmed with complainant that the check has been received and would like the complaint closed. No violation were identified.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction