Complaint Investigation Report

Allegation: Staff failed to provide resident's care needs – Unsubstantiated

The Department has investigated this allegation and per records reviews and interviews. The hospice notes indicated that hospice nurse W1 was with R1 between 1:56am and 4:50am on 8/3/2022. No care notes indicated that R1 asked for assistance of using oxygen after W1 left. No other hospice nurse visiting was recorded in the morning on 8/3/2022. R1's physician order of oxygen indicated that oxygen was a PRN prescription. R1 was an independent living resident in facility, staff stated that R1 knows how to call for assistance even when R1 was declining. Residents R2 and R3 stated that staff usually arrived to their rooms in 2 minutes each time when they pressed call button.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to provide the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED.

No deficiency cited. Exit interview conducted with Administrator and a copy of this report provided.