Complaint Investigation Report

Allegation: Staff does not ensure facility is free of pests resulting in residents being bit

The facility has entered into an agreement on 5/01/24 with Orkin for a monthly pest control treatment for the entire facility. LPA’s reviewed the agreement and that Orkin will be monitoring the facility for roached, ants, rate and mice. LPAs also reviewed a report from Orkin dated 4/18/24 for the bed bug treatment. The report states that facility is now clear of bedbugs and is monitored by Orkin monthly. This allegation is substantiated.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.CCLD1515 .

Exit interview conducted, a copy of this report and appeal rights provided.