Complaint Investigation Report

ADM stated she has been working with 2 specialty door companies since March 2021 with exterior doors still not functioning properly. On 03/16/22, another LPA observed the FOB key and button to activate the elevator in the garage did not work. LPA interviewed 2 residents at Salem Woods who stated they were not able to use the elevator from the garage to the upper levels in the last several months.

Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted. Appeal Rights and a copy of this report provided via email.