Complaint Investigation Report

Allegation: Facility did not provide comfortable temperature

S1 stated that from time to time the thermostats in the Memory Care Unit need maintenance to operate properly. Upon notice of an issue S1 calls a HVAC company and they come out with-in a day or two to address the issue. LPA toured the memory care unit and found that the temperature in the unit was at a proper level and the residents all looked comfortable.

Allegation: Facility staff is retaliating against the resident

LPA found that there is no evidence to support this allegation. LPA observed R1 to be comfortable in the Memory Care Unit dressed in sweats and a black hoodie. LPA also could not find any evidence of any complaints filed regarding R1.

This agency has investigated the complaint alleging: Unlawful eviction , facility did not provide comfortable temperature and facility staff is retaliating against the resident . We have found that the complaints were unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.