Complaint Investigation Report

LPA observed the lunch service with about 50 residents having lunch, 4 servers and 1 care staff. There were no incidents during the observation.

LPA interviewed 4 residents. Three of residents (R1, R2 and R3) interviewed reported that they have never seen or heard any altercations in the dining room. All 4 residents eat lunch in the Assisted Living dining room on a daily basis. R4 reported that he has on occasion heard voiced raised and some arguments happening. He has never seen anything escalate to a physical altercation.

This agency has investigated the complaint alleging lack of supervision resulting in resident-on-resident altercations. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.