Complaint Investigation Report

LPA interviewed the residents currently residing at the facility. R4 is the only resident who lived at the facility at the same time as R1. R4 remembered R1 but couldn't provide any details as to her treatment at the facility. R4 stated that he enjoys living at the facility and that the staff treat him "very well." R4 also stated that he has never seen staff mistreat him or the other residents. R2 and R3 also stated that they feel safe at the facility and that the staff take good care of them. Both R2 and R3 stated that have never seen staff at the facility mistreat the residents.

LPA also interviewed staff currently working at the facility. S1 remembers the issues they had with R1 wanting to use the gas stove. S1 felt it was very dangerous situation as R1 had little safety awareness around the stove and refused to let staff help. S1 alerted R1's care team about the situation and documented it in R1's care notes. S1 stated that she feels that R1's rights were never violated and that R1 was never mistreated.

Both S2 and S3 remember the issues they had with R1 wanting to use the gas stove. Both S2 and S3 feel that staff were only trying protect R1 from injury and that she was never mistreated. Both S2 and S3 both stated that they have never seen other staff mistreat the residents.

This agency has investigated the complaint alleging staff mistreated resident. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.