Complaint Investigation Report

Allegation: Resident care needs are not being met - Unsubstantiated

The Department has investigated this allegation and per records review and interviews found that staff R2, R3, R4, R5, and R6 have been providing same care to R1 based on what R1 needs. R1 confirmed that the care needs including but not limited to ADL, dressing, mediations were met.

Allegation: Staff mismanaged resident's medication - Unsubstantiated

The Department has investigated this allegation and per records review and interviews found that facility has made afford to communicate with physician for the order (Bacitracin). W1 also confirmed that multiple requests were received from facility and responded to facility multiple times between 1/10/21 and 1/19/22. Facility received the physician's order on 1/20/22 and assisted R1 to administer medication as soon as receiving it on the same day which was documented on R1's MAR.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to provide the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with Director and a copy of this report provided.