Complaint Investigation Report

LPA interviewed R1 who was observed sitting in the common area amongst other residents watching television. S1 brought R1 over to a quiet area so that LPA Alexander could talk and ask R1 some questions. LPA observed that R1 was in a good mood, sharing some memories of family, military background, hometown and profession as a former educator and jazz musician. R1 stated that they are treated ok at the facility, and do not have any issues or concerns.

Allegation: Night staff sleeping during work hours

On 07/10/2024 LPA interviewed Staff (S) S1- S4. It was alleged that night staff is sleeping during work hours. S1 stated that the Night Shift (NOC) schedule is from 10pm to 6:15am and that they try to schedule two (2) Nayas "...person with wisdom and guidance..." (caregiver) to each floor and one (1) Med-Tech which end their shift at 6:30am. S1 stated that they have no knowledge of any NOC staff that is sleeping and not being attentive to the residents. S1 stated that Naya's are doing their rounds, checking on residents every hour, helping with the inventory and staying busy. S1 stated that they have had in-training regarding being alert, watching 1-2 of the residents that are wanderers, and staying woke and not sleeping while being on work duty.

S2 stated that they work during the day shift and generally they pass out medications. S2 stated that sometimes they will assist a resident to the bathroom if one of the Nayas is busy with another resident at that time. S2 stated that they have no knowledge of any of the staff sleeping during the NOC.