Complaint Investigation Report

Allegation: staff do not ensure resident’s shower is in good repair.

LPA toured the shower room with S1. LPA observed that there are three separate shower heads in the shower room. All three were in operating condition during the visit. R1 has a staff assisted shower. LPA interviewed S2 who assists R1 with her showers. S2 confirmed that there was issue with the shower hose being twisted which caused the water to stop flowing momentarily. S2 untwisted the hose and continued with the shower.

This agency has investigated the complaint alleging staff do not accord resident privacy and staff do not ensure resident’s shower is in good repair. We have found that the complaints were unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.