Complaint Investigation Report

S4 entered R1’s room to find the floors buckled but dry. S4 informed LPA S4 did not say anything to staff as S4 did not know whether or not the floor issue had already been reported. S4 said the floor was dry and S4 did a light vacuuming and left the room. S4 informed LPA that R1 questioned S4 about the water damage, but did not know when it occurred and conveyed that to R1. R1 informed LPA that on April eighth R1 arrived home and saw the laminate floor was buckled and the front door was hard to open. R1 stated R1 waited until the next day, April 9th, to inform the facility staff of the damage. S1 informed LPA that that same day, April 9th, S3 went to R1’s room, saw the damage, and told R1 that the head of maintenance, S3, would be out to inspect and assess the damage on Monday the 13th. R1 confirmed that S3 came out on Monday the 13th to inspect and assess where the leak came from. S1 informed LPA that management determined the floor needed to be replaced and found R1 a temporary apartment to stay in that same day. S1 informed LPA that the facility has offered R1 a choice of eight apartments to move into, and R1 has selected a new apartment to move in to, with a move in day set for April 24th. LPA confirm with R1 that R1 has held off moving R1’s belongings into the new room until R1 feels ready to move in. LPA confirmed that R1 is staying in a temporary room as R1 is not ready to move into the new apartment. Based on interviews this allegation is UNSUBSTANTIATED.

Allegation: Staff did not assist resident with moving apartments due to water damage

Investigation Findings: It was reported to the department that the victim should move out and that the victim would need to personally pay for all of the moving expenses with no assistance being offered by the facility. W1 informed LPA that W1 had only heard initial remarks from R1 about R1 needing to move. W1 did not confirm that R1 said R1 would be expected to pay and was speculating based on how upset R1 was during their initial conversation. W1 did not have firsthand interactions with staff\ and informed LPA that those remarks were based on W1’s impression of W1 and R1's conversation. S1 informed LPA that staff have moved R1’s bed and a few furniture items to both the temporary apartment and later to R1’s new apartment. R1 confirmed that the facility did move R1’s bed and a few furniture pieces to both rooms. LPA inspected all three rooms to confirm items had been moved. R1 informed LPA that staff have spoken to RP and R1 about the move, and RP and S1 have sorted out the details. S1 stated RP will hire a moving company to move R1’s remaining items and will reimburse RP. R1 is currently waiting to have R1’s belongings moved until R1 is ready to move. Based on interviews and documented conversations, this allegation is UNSUBSTANTIATED.