Complaint Investigation Report

LPA interviewed two (2) residents (R1, R2) regarding the allegation. Both residents spoke about how elevator 1 had been closing on residents. Although the elevator was closing on residents, no injuries were reported by either resident.

LPA also interviewed one (1) Staff (S1) in this matter. S1 reported to LPA that Metro Elevator is Lake Park's elevator repair company. S1 had placed a service call to Metro Elevator the day before due to concerns brought by residents. The Metro Elevator technician was on site repairing the elevator at time of interview with S1. LPA was able to observe the repair technician repair the sensor in the elevator and rode the elevator a few times to ensure it was functioning correctly.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation the facility’s elevator is in disrepair does not meet Regulation Requirements is un-substantiated.

Exit interview conducted and a copy of this report provided.