Complaint Investigation Report

Elevator 2 stopped working early January. ED informed Otis, the elevator manufacture, and put in a service request. On February 3rd, Otis technicians repaired by installing the part and informed ED they would need to come back to put the elevator back in operation. The facility is waiting for Otis to come back out and finish the job. In the meantime, ED has been in contact with three (3) other repair companies to either repair or replace the current elevators. ED has documentation showing there is a not only a plan to repair the elevators, but a reasonable timeline for the repair has been established.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation the facility’s elevator is in disrepair does not meet Regulation Requirements is un-substantiated.

Exit interview conducted and a copy of this report provided.