Complaint Investigation Report

On 12/11/2024 LPA interviewed S4. S4 stated that per the Maintenance Director (MD) has confirmed that there was some plumbing work upgrades that were completed in the community regarding the ball valves in 2023. The work was planned with notices be distributed to all of the residents notifying them of the water shut for a period of time on the particular day. The MD explained that they did the A wing one day, drained all of the water, completed the work and turned the water back on. The next day same notices went out to the residents in the B wing and worked commenced the same as the day before. The MD said the work went smoothly with no complaints.

S4 further stated that this work was preemptive so that if there was a need to shut off water during an emergency leak, the ball valves would be easier to close. The building had plug valves that were identified as old and needing replacement.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.