Complaint Investigation Report

The department conducted interviews and reviewed training documents which reveal that several staff are insufficient in required training's which provides knowledge and skills needed to provide the care and needs of the residents. Therefore, this allegation is Substantiated.

Allegation: Facility has insufficient staffing

It was reported to the Department that the facility is short staffed during NOC shift. Review of staff schedules and interview with staff and residents revealed that there is 1 caregiver and 1 medication technician on staff during NOC shift. Interviews with residents also revealed that there are residents which require two persons transfer which would leave no staff available if staff had to attend to one of the other residents. Therefore, this allegation is Substantiated.

Based on the Department’s investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted. A copy of this report and appeal rights provided.