Complaint Investigation Report

During the investigation, the Department conducted interviews with staff, residents & witnesses; and performed a review of records. On 04/19/2024 LPA interviewed Reporting Party (RP) who stated that Pacifica did not adhere to the Admission Agreement which states that the facility would maintain 24-hour a day Security Service. The RP further stated that facility vans had been vandalized in the parking lot, that there is no security at the front lobby door and no working security cameras on the premises. The Department further found that per the terms of sale, the CCRC contracts generated with residents under the previous owner would be adhered to by the new/current owners. The LPA observed that the agreement generated under the previous licensee provided that the Licensee “maintains a 24-hour emergency call system, a security entrance system, and security personnel.” The LPA further observed in the 2014 Lake Park Resident Handbook it is stated that “A security guard patrols the buildings and grounds on a regular basis…Lake Park’s security system includes secured entrance doors, camera monitoring of building entrances and parking areas, visitor identification, and 24-hour-a-day security guard service.”

On 04/23/2024 LPA interviewed S1, who stated that the previous private security company, Allied Security, was providing the security services a year ago. S1 stated that the current "security service" is performed by "in-house employees." S1 stated that the receptionist at the front desk is there for part of the 24hr security and that the overnight "awake caregivers" provide the security at night. S1 further stated that Allied Security had a station with phone numbers & computers; and were responsible for screening all persons before entering the facility, and for contacting the residents when their visitors arrived. S1 stated that there has not been dedicated security guard service due to non-payment of services rendered since the Spring of 2023. On the same day, the LPA interviewed S2, who stated that the security cameras are no longer operational due to non-payment of services – also since the Spring of 2023.