Complaint Investigation Report

Allegation: Staff failed to address scabies outbreak – Unsubstantiated

The Department has investigated this allegation and per records review and interviews, R1 was transferred to hospital on 7/9/20 and discharged on 7/10/20. Hospital documentation did not indicate that R1 had scabies and there was no evidence obtained to indicate that R1 had scabies after returning to the facility.

Allegation: Staff threatened resident with eviction – Unsubstantiated

The Department has investigated this allegation and per records review and interviews, R1’s son (W3) stated that his mother (W5, spouse of R1) was chronically late with payments to the facility; and found no evidence that an eviction letter had been drafted and presented to the resident or family.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to provide the alleged violations did occur, therefore the allegations are unsubstantiated.

No deficiencies cited. Exit interview conducted and a copy of this report provided to administrator.