Complaint Investigation Report

during the interview with LPA, S1 stated that "the incident occurred before R1 and R2 were admitted and residing at the facility. LPA reviewed R1 and R2's files as well as the admission agreements. 8/16/2025 was the admission date for R1 and R2. S1 further stated "R1 and R2 were admitted to the community on 08/16/2026. The first week that R1 was in the community, she received a visit from a home health nurse. When the home health nurse was conducting her evaluation, R1's sister mentioned to the nurse that there was an incident that happened before they were admitted to the community alleging that R2 hit her".The home health nurse reported this information to the ombudsmen and CCL.

Additional interviews with S2,S3 and S3 did not reveal any reports of physical abuse involving R1 and R2. S1 stated that residents’ personal rights are respected and not interfered with by the facility, and that staff prioritize residents’ health and safety at all times.

This agency has investigated the allegations above. We have found that the allegations were unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.