Complaint Investigation Report

019200376-4-13-2023-15-AS-HHUL-CR3LZG-20230420091152

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/18/2021 and conducted by Evaluator Grace Luk

COMPLAINT CONTROL NUMBER: 15-AS-20211118104837

On 4/13/2023 at 8:40AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a complaint investigation and deliver findings in regards to the allegation above. LPA met with Administrator, Nkemdirim (Ken) Ugbaja and informed him the reason for the visit.

During the course of investigation, LPA interviewed 10 residents, 1 staff, and complainant. LPA reviewed and obtained staff schedule. Interview with residents revealed that majority of the residents have witnessed staff hitting residents and sometimes was with a fly swatter.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided.