Complaint Investigation Report

LPA interviewed S2 who stated he was on duty but not feeling well on the morning of 7/28/24 and was in the bathroom when Oakland Fire arrived at the facility. He estimates that it took him several minutes to get to the front gate. When he arrived there, he found the egress alarm had been triggered and saw R1 with Oakland Fire personnel being evaluated. S2 stated that Oakland Fire took R1 to Alta Bates ER to be evaluated.

LPA interviewed R1 who was in her bedroom at the facility. LPA observed that R1 had a cell phone on her night table. LPA asked R1 how she was feeling and R1 replied that she was “fine.” LPA asked R1 about calling 911. R1 stated that she calls 911 on her own because she “doesn’t want to bother the staff.” R1 had no complaints about her care at the facility.

This agency has investigated the complaint alleging staff did not follow proper emergency procedures as necessary. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.