Complaint Investigation Report

Facility staff (S1, S2, S3) all reported that R1 was diabetic and followed a strict diet. S3 denied ever withholding food from R1 food or calling him names. S1 and S2 reported that they never heard any staff call R1 names and that R1 never reported any complaints about any staff calling him names or denying him food during his time at the facility.

Facility residents (R2 and R3) both reported that they like living at the facility and are happy. R2 stating that he “never wants to leave.” Both R2 and R3 stated that they have never heard any of the staff call any of the residents names or seen any of the residents hitting each other or being encouraged to do so. They both feel that the residents are treated with respect. R2 and R3 also reported that they didn't have any issues with the food at the facility and never heard any of the other residents complain about the food either.

This agency has investigated the above allegations. We have found that the complaint was unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.