Complaint Investigation Report

Allegation: Staff took away resident's personal phone

It was alleged that staff took away resident’s personal phone. Based on interviews conducted, ADM revealed that R1 always has access to the facility phone and is able to use the phone. However, ADM confirmed that R1’s personal phone has been taken away due to R1’s behavior of excessively calling emergency services, family, friends, etc. at random times throughout the day and night. 3 of 5 staff members interviewed all stated that there have been times when paramedics or police would come randomly due to R1’s call.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted. A copy of this report and appeal rights provided.